Skip to Content

Our Terms and Conditions

Terms and Conditions

Welcome to Neo Energy Solutions. By accessing our website or purchasing our products, you agree to the following Terms & Conditions.

1. Scope of Business

Neo Energy Solutions operates as a supplier and distributor of solar energy products, including but not limited to solar panels, inverters, batteries, and related components.

The company does not provide installation, system integration, or on-site engineering services unless explicitly stated in a separate written agreement.

2. Product Information

  • All product specifications, technical data, and descriptions are provided according to manufacturer documentation.
  • Neo Energy Solutions is not responsible for errors originating from manufacturer datasheets or third-party documentation.
  • Clients are responsible for verifying compatibility and system design requirements prior to purchase.

3. Orders & Confirmation

  • Orders are confirmed only upon written approval and payment confirmation according to agreed terms.
  • Availability of products is subject to stock and supplier conditions.
  • Neo Energy Solutions reserves the right to cancel or adjust orders in case of stock shortages or force majeure.

4. Pricing

  • Prices are subject to change without prior notice due to market fluctuations, currency changes, or supplier adjustments.
  • Final pricing is confirmed only through an official quotation or invoice.

5. Warranty

All products are covered strictly under the official manufacturer’s warranty terms and duration.

Neo Energy Solutions acts solely as a distributor and is not responsible for extending, modifying, or replacing manufacturer warranty conditions.

6. Limitation of Liability

Neo Energy Solutions shall not be liable for:

  • Improper installation or incorrect system integration
  • Electrical misuse or system design errors
  • Damages resulting from incorrect handling or storage after delivery
  • Indirect, incidental, or consequential losses

Responsibility transfers to the client upon delivery of the products.

7. Return & Replacement

Return and replacement requests are governed by the official Return & Replacement Policy published separately on our website.

8. Intellectual Property

All trademarks, logos, and content on this website are the property of Neo Energy Solutions or respective manufacturers and may not be used without written consent.

9. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the country in which Neo Energy Solutions operates.